Terms and Conditions

Last updated date: 13/08/2026

1. Introduction and scope

1.1 These Terms and Conditions govern access to and use of the website at https://syniad.uk and the purchase of any services, digital products or physical products made available through the website.

1.2 The website and relevant services are operated by Syniad CI Ltd., company number 11329238, VAT number 297372752, whose registered office is at 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

1.3 Syniad CI provides continuous improvement and quality consultancy and coaching, strategic leadership and development, project management, and training in continuous improvement, Lean, Six Sigma and problem-solving methods. The website may also offer digital products, appointments, training materials, books, notebooks and other physical products.

1.4 These Terms apply together with any quotation, proposal, order confirmation, booking confirmation or separate written agreement issued by Syniad CI.

1.5 If there is any conflict between these Terms and a separate written agreement, the separate written agreement will take precedence in relation to the relevant services or products.

1.6 By using the website, you agree to comply with these Terms. If you do not agree to them, you must not use the website.

2. Who these Terms apply to

2.1 These Terms apply to both:

• business customers, including companies, partnerships, sole traders and other organisations acting for business purposes; and
• consumers, meaning individuals acting wholly or mainly outside their trade, business, craft or profession.

2.2 Where you are a consumer, nothing in these Terms excludes or limits any statutory right or remedy that cannot lawfully be excluded or limited, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2.3 Where a provision of these Terms applies only to business customers, this is expressly stated.

3. Website use

3.1 You may use the website only for lawful purposes and in accordance with these Terms.

3.2 You must not:

• use the website in breach of any applicable law or regulation;
• attempt to gain unauthorised access to the website, its servers or related systems;
• introduce viruses, malware or other harmful material;
• interfere with the security, operation or availability of the website;
• use automated systems to extract, copy or monitor website content without our prior written consent;
• impersonate another person or organisation; or
• use the website to infringe the rights of Syniad CI or any third party.

3.3 We may suspend or restrict access to the website where reasonably necessary for maintenance, security, legal compliance or the prevention of misuse.

4. Services, products and payments

4.1 The website may contain descriptions of consultancy services, coaching, training, appointments, digital products and physical products. We take reasonable care to ensure that descriptions, prices and other information are accurate.

4.2 Website information is provided for general information and does not constitute a binding offer unless expressly stated otherwise.

4.3 A separate written proposal, quotation, statement of work or service agreement may apply to consultancy, coaching, training or project-management services. That document will set out the scope, deliverables, timetable, fees and any project-specific terms.

4.4 Where a service or product is purchased through the website, the relevant product or service page and checkout will state, where applicable:

• the main characteristics of the service or product;
• the total price, including applicable VAT;
• any delivery charges or additional charges;
• the available payment methods;
• the expected delivery or performance timetable;
• the duration of the contract and any renewal arrangements;
• any applicable cancellation rights; and
• any relevant functionality, compatibility or interoperability information for digital content.

4.5 Prices and availability may change, but changes will not affect an order or booking that we have already accepted.

4.6 Payments may be made using the payment methods displayed at checkout, which may include card payment or bank transfer. Payment must be made in accordance with the instructions provided at checkout, in the relevant proposal or in the order confirmation.

4.7 Unless otherwise agreed in writing, Syniad CI is not required to begin paid services or release paid products until payment has been received or suitable payment arrangements have been agreed.

4.8 Online ordering and checkout agreement

4.8.1 Before placing an order, you will have an opportunity to review the relevant service or product, the total price, any delivery charges and the key contractual terms.

4.8.2 You must be able to identify and correct any input errors before submitting an order.

4.8.3 Where an order is placed online, the checkout process will require you to actively confirm acceptance of these Terms by selecting an unticked checkbox or using another equivalent affirmative action. The Terms will be available through a clear and accessible link before the order is submitted.

4.8.4 For consumer purchases, placing an order must also require you expressly to acknowledge that the order creates an obligation to pay. The final order button will be labelled clearly, such as “Pay now”, “Place order – obligation to pay” or equivalent wording.

4.8.5 Selecting a checkbox accepting these Terms does not, by itself, replace the requirement for the final order button to make the payment obligation clear.

4.8.6 Your order is an offer to purchase the relevant service or product. A contract is formed only when Syniad CI sends an order confirmation, booking confirmation or other written acceptance, unless the checkout process expressly states that the contract is formed earlier.

4.8.7 We may reject an order where a product or service is unavailable, there is an obvious pricing or description error, payment is not authorised, or we reasonably suspect fraud or misuse. If payment has already been taken, it will be refunded.

4.8.8 Following acceptance of an order, we will provide confirmation of the contract and the applicable Terms in a durable medium, such as email or a downloadable document, which you can save or print.

5. Delivery, performance and changes

5.1 We will provide services and deliver products in accordance with the applicable order confirmation, booking confirmation, proposal or product description.

5.2 If no performance or delivery date has been agreed:

• services will be performed within a reasonable time;
• physical products will be delivered without undue delay and, unless otherwise agreed, no later than 30 days after the contract is formed; and
• digital content will be made available within a reasonable time after payment and any required consent has been provided.

5.3 Any delivery dates or service timescales provided are estimates unless expressly stated to be binding.

5.4 If circumstances outside our reasonable control affect delivery or performance, we will notify you where reasonably practicable and take reasonable steps to minimise the effect.

5.5 We may make reasonable changes to a service or digital product where necessary to comply with law, address security or technical issues, or improve the product, provided the change does not materially reduce the agreed functionality or quality.

5.6 For consumers, any information provided before the contract concerning the main characteristics, functionality, compatibility, interoperability, price, delivery or performance of the service or product will form part of the contract where required by law. Any material change to that information will require the consumer’s express agreement.

6. Refunds, cancellations and consumer rights

6.1 Statutory rights

6.1.1 Nothing in these Terms affects statutory rights and remedies that apply to consumers.

6.1.2 Services supplied to consumers must be performed with reasonable care and skill, within any agreed period or, where no period is agreed, within a reasonable time.

6.1.3 Digital content supplied to consumers must be of satisfactory quality, fit for any particular purpose made known to Syniad CI, and as described.

6.1.4 Where a service or digital product does not conform to the contract, the consumer may have rights including repeat performance, repair, replacement, a price reduction or a refund, depending on the circumstances and applicable law.

6.2 Consumer cancellation of services

6.2.1 A consumer generally has the right to cancel a contract for services within 14 days beginning on the day after the contract is formed, unless a statutory exception applies.

6.2.2 If you ask us to begin providing services during the 14-day cancellation period and later cancel, you may be required to pay a proportionate amount for the services supplied up to the time you notified us of cancellation.

6.2.3 If the service has been fully performed during the cancellation period following your express request, and you have acknowledged that you will lose your cancellation right once the service is fully performed, you may no longer have a right to cancel under the Consumer Contracts Regulations 2013.

6.2.4 To cancel, you may contact us using the details in Section 15. You may use the model cancellation wording in Schedule 1, but you do not have to do so.

6.3 Consumer cancellation of digital content

6.3.1 A consumer generally has a 14-day cancellation right for paid digital content supplied under a distance contract, unless a statutory exception applies.

6.3.2 If you want digital content to be supplied before the end of the 14-day cancellation period, you must expressly request or consent to its immediate supply and acknowledge that you will lose your cancellation right once supply begins.

6.3.3 We will not rely on the loss of the cancellation right unless the required consent and acknowledgement have been obtained.

6.3.4 The loss of a cancellation right does not affect statutory rights and remedies where the digital content is faulty, not as described, not of satisfactory quality or otherwise does not conform to the contract.

6.4 Consumer cancellation of physical products

6.4.1 Unless a statutory exception applies, a consumer generally has the right to cancel an online contract for physical products within 14 days beginning on the day after the products, or the last product in an order, come into the consumer’s physical possession.

6.4.2 Following cancellation, the consumer must return the products within 14 days unless Syniad CI has offered to collect them.

6.4.3 We will refund the price paid and the standard delivery charge, subject to applicable law. We may withhold the refund until the products have been returned or the consumer provides evidence that they have been returned.

6.4.4 We may make a deduction for any loss in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the products.

6.4.5 The right to cancel may not apply to products made to the consumer’s specifications, personalised products, sealed products unsuitable for return for health or hygiene reasons where the seal has been broken, or other products falling within a statutory exception.

6.5 Voluntary refund policy

6.5.1 Subject to statutory rights, a customer who is not satisfied with a service may request a refund within 30 days of delivery or completion.

6.5.2 Any voluntary refund will be considered having regard to the service provided, the applicable proposal or agreement, and the circumstances of the request.

6.5.3 A voluntary refund policy does not limit or replace any statutory right to a refund, price reduction, repair, replacement, repeat performance or other remedy.

6.5.4 Approved refunds will normally be made to the original payer using the original payment method, unless otherwise agreed.

7. Intellectual property

7.1 All intellectual property rights in the website and its content, including text, graphics, logos, designs, training materials, documents, videos, software and other materials, belong to Syniad CI or its licensors unless stated otherwise.

7.2 Subject to these Terms and any applicable project agreement, we grant you a limited, non-exclusive, non-transferable licence to access and use purchased digital content for your own personal use or, where you are a business customer, for your organisation’s internal business purposes.

7.3 You must not, without our prior written permission:

• copy, reproduce, republish or redistribute website content or digital products;
• sell, resell, sublicense, lease or commercially exploit any content;
• share access credentials or provide purchased digital content to unauthorised users;
• remove copyright, trade mark or other proprietary notices;
• modify or create derivative works from our materials; or
• use our content to provide training or consultancy to third parties.

7.4 Nothing in these Terms transfers ownership of Syniad CI’s intellectual property to you.

7.5 Materials specifically created for a business customer will be governed by the relevant proposal, statement of work or written agreement. Unless that agreement states otherwise, Syniad CI retains ownership of its pre-existing materials, methods, templates, know-how and reusable tools.

8. User content and moderation

8.1 The website is not currently open for general public posting of third-party content.

8.2 If Syniad CI accepts user-submitted content in future, the submitter must ensure that:

• they own or control all rights necessary to submit the content;
• the content does not infringe another person’s rights;
• the content is not unlawful, defamatory, misleading, discriminatory, abusive or harmful; and
• the content does not contain malware or other harmful code.

8.3 By submitting content, the submitter grants Syniad CI a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, edit and use that content for operating, promoting and improving the website and our services.

8.4 Syniad CI may refuse, remove or restrict access to content that it reasonably considers to breach these Terms, applicable law or the rights of another person.

8.5 If you believe that content on the website infringes your rights or is unlawful, please contact us at enquiries@syniad.uk with:

• your name and contact details;
• the location of the relevant content;
• an explanation of the alleged infringement or unlawfulness;
• evidence supporting your report; and
• confirmation that the information provided is accurate to the best of your knowledge.

8.6 We aim to acknowledge and assess valid notices within 72 hours where reasonably practicable. This does not guarantee removal or any particular outcome.

9. Hyperlinking and external links

9.1 You may link to the Syniad CI website provided that the link is lawful, does not mislead others, does not suggest endorsement where none exists, and does not damage Syniad CI’s reputation.

9.2 You must not frame or replicate the website or use Syniad CI’s logo, trade marks or artwork without our prior written permission.

9.3 The website may contain links to third-party websites or resources. These links are provided for convenience only. Syniad CI does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

10. Warranties and disclaimers

10.1 The website and its general content are provided for information purposes. Continuous improvement, quality, Lean, Six Sigma and problem-solving materials are not a substitute for professional, legal, financial, medical, health and safety or other specialist advice.

10.2 You are responsible for deciding whether any information, method or recommendation is suitable for your organisation and circumstances.

10.3 To the maximum extent permitted by law, Syniad CI excludes all warranties and conditions relating to the website that are not expressly set out in these Terms.

10.4 Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of terms that cannot lawfully be excluded or limited;
• a consumer’s statutory rights; or
• any other liability that cannot lawfully be excluded or limited.

10.5 For consumers, services and digital content will comply with the statutory standards applicable under the Consumer Rights Act 2015. Nothing in these Terms attempts to exclude or restrict those standards.

11. Confidentiality

11.1 Syniad CI will treat information received from business customers as confidential and will not disclose it except:

• with the customer’s consent;
• to employees, contractors, professional advisers or suppliers who need to know it and are subject to confidentiality obligations;
• where disclosure is required by law, a court or regulator; or
• where the information is already public, was lawfully known to us before disclosure, or is independently developed without using the confidential information.

11.2 The customer must keep confidential any non-public information, materials, methods, pricing or business information supplied by Syniad CI.

11.3 Confidentiality obligations do not prevent either party from using general skills, knowledge and experience retained without deliberate reference to the other party’s confidential information.

12. Termination and suspension

12.1 Syniad CI may suspend or terminate access to the website where reasonably necessary for security, maintenance, legal compliance or the prevention of misuse.

12.2 In relation to a service contract, either party may terminate in accordance with the applicable proposal, statement of work or written agreement.

12.3 Syniad CI may terminate a service contract immediately by written notice if a business customer:

• commits a material breach and fails to remedy it within a reasonable period after notice;
• fails to pay an undisputed amount when due; or
• becomes insolvent or ceases, or threatens to cease, carrying on business.

12.4 Termination does not affect rights, remedies or liabilities that accrued before termination.

12.5 On termination, any licence granted to a business customer may end unless the applicable written agreement states otherwise. Clauses intended to continue after termination, including intellectual property, confidentiality, liability and governing law, will continue to apply.

13. Liability, indemnity and insurance

13.1 Business customers

13.1.1 This Section 13.1 applies only to business customers.

13.1.2 Subject to Section 10.4, Syniad CI’s total aggregate liability arising under or in connection with these Terms, whether in contract, tort, negligence, breach of statutory duty or otherwise, will be limited to the fees paid or payable by the customer to Syniad CI under the relevant contract during the 12 months preceding the event giving rise to the claim.

13.1.3 Syniad CI will not be liable for:

• loss of profits;
• loss of revenue, sales or business;
• loss of anticipated savings;
• loss of or damage to goodwill or reputation;
• loss or corruption of data, except where such liability cannot lawfully be excluded; or
• indirect or consequential loss.

13.1.4 The exclusions in Section 13.1.3 do not apply to losses that cannot lawfully be excluded or limited.

13.1.5 The liability cap does not apply to liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, a customer’s payment obligations, or any other liability that cannot lawfully be limited.

13.1.6 A business customer agrees to indemnify Syniad CI against losses, damages, liabilities, costs and expenses reasonably incurred as a result of the customer’s:

• breach of these Terms;
• unlawful use of the website or our intellectual property;
• submission of content that infringes another person’s rights; or
• negligent or unlawful acts or omissions.

13.1.7 Syniad CI maintains professional indemnity insurance of £500,000 and public liability insurance of £1,000,000, subject to the terms, exclusions and limits of the relevant policies.

13.2 Consumers

13.2.1 This Section 13.2 applies to consumers.

13.2.2 We are responsible for losses that are a foreseeable result of our breach of these Terms or our negligence. We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

13.2.3 Nothing in these Terms excludes or limits any liability or statutory right that cannot lawfully be excluded or limited.

13.2.4 A consumer is responsible for losses suffered by Syniad CI where those losses result from the consumer’s breach of these Terms or unlawful use of the website, subject to applicable law.

14. Changes to these Terms

14.1 We may update these Terms from time to time to reflect changes in our services, website, legal requirements or business arrangements.

14.2 The latest version will be published on the website with its effective date.

14.3 Changes will apply to future use of the website and future orders only, unless applicable law permits otherwise or you expressly agree to the change.

14.4 We will not unilaterally change contractual terms that have already been agreed where the change would materially affect the customer’s rights or obligations.

14.5 For an ongoing business service, we may make reasonable changes on notice where required for legal, regulatory, security or operational reasons. If a change materially disadvantages the customer, the customer may terminate the affected service in accordance with the applicable written agreement.

15. Complaints and contact

15.1 Questions, complaints, cancellation notices and other communications should be sent to:

Syniad CI Ltd.
Email: enquiries@syniad.uk
Registered office: 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Company number: 11329238
VAT number: 297372752

15.2 We will aim to acknowledge complaints promptly and investigate them fairly.

16. General provisions

16.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or removed to the minimum extent necessary. The remaining provisions will continue in force.

16.2 A failure or delay by either party to exercise a right or remedy does not constitute a waiver of that right or remedy.

16.3 You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where you are a consumer exercising a statutory right.

16.4 Syniad CI may transfer or subcontract its rights and obligations where reasonably necessary to operate the website or provide the relevant services, provided this does not reduce any statutory protection applying to consumers.

16.5 Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between Syniad CI and a customer.

16.6 A person who is not a party to the relevant contract has no right to enforce any term of it under the Contracts (Rights of Third Parties) Act 1999.

17. Governing law and jurisdiction

17.1 These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

17.2 The courts of England and Wales will have exclusive jurisdiction, except that a consumer living in another part of the United Kingdom may also bring proceedings in the courts of the part of the United Kingdom in which they live.