Niall Coney

Niall Coney

  • Joined: 10/07/2026
  • Articles: 14

Stop Calling 5 Whys a Tool

We treat 5 Why like a tool, but it’s really a mindset. It isn’t about worksheets or counting questions; it’s about staying curious long enough to reach the truth hiding under the convenient answer. When you stop seeing 5 Why as a technique and start seeing it as disciplined inquisitiveness, you finally uncover the forces that make problems inevitable - not just the symptoms that make them visible.

CI Leader Self-Assessment

Improvement Leader Self-Assessment Purpose Step 1 of 5 Improvement Leader Self-Assessment This short diagnostic is designed to give you insight into how improvement and problem solving are currently operating within your organisation. There are no right or wrong answers, this…

Does CI Lead to Job Losses?

“If I improve this process, am I improving myself out of a job?” It’s a question many won’t say out loud, but it shapes how people engage with Continuous Improvement. This blog tackles the uncomfortable truth behind that belief, unpacking where Lean/CI has been misapplied and why job losses are not an inevitable outcome.

Statistical Test Selector

Always get confused knowing which statistical test you should use to analyse data? Be in simple, complex, common or nuanced, use our test selector app to help you get to the right path.

Rethinking Takt in Service Work

In service environments where unpredictability reigns - call centers, hospitals, IT support - takt time isn’t about control, it’s about clarity. This blog explores how takt can be used not to standardise every task, but to reveal patterns, protect staff, and manage complexity. Learn how cadence becomes a management lens, not a constraint, and how visual tools like day-by-hour boards can transform chaos into insight.

Understanding Control Chart Detection Rules

Arriving at the 100th Anniversary of Control Charts, we commend the work of Walter A. Shewhart and those that followed in the development of what is a very simple and effective tool that is often grossly misunderstood or under-utilised. This is especially relevant to 'detection rules' we use in control charts, let's explore those.