As a follow-up to the first Gemba article, we now expand into what Gemba should really mean for organisations, and some simple ways that you can improve your organisation starting at the Gemba.

The word Gemba is a word heard a lot in 'improving' organisations, often to the dismay of many workers. We often find it has become another one of those 'lean tools' that we just have to do because... we have to. So what does it mean? Why has it become a chore? Lets begin to explore how perhaps the word Gemba can be so easily misunderstood.